I had paid the employees on the payrun, in 'real life', but had not informed my Reckon One book about this. As soon as I put in the information that all payments in the payrun were paid, the payrun information was accepted by GovConnect.
Finally fixed the problem! Even after conferring with the ATO to ensure I had the correct spelling of Legal Business Name etc, the issue was that the ATO has our entire Business Name in capital letters and I did not. A little note or tip on just how exact the Business Name must be ie: capitals, spacing, characters would have saved me, some of these guys and your IT department a whole lot of anguish and frustration these past few weeks!
I too finally fixed my problem! There is another thing not mentioned in Rav's list above which you need to look out for.. for me it was that I had '+61' in my phone number in the payroll settings and special characters are not allowed. To fix go to Payroll Settings (COG wheel > Settings > Payroll settings > General) and ensure no special characters in the phone number.
Sounds like there are a lot of potential errors however this was the one holding me up - I hope this info helps at least one other person resolve their issue!
Comments
I had paid the employees on the payrun, in 'real life', but had not informed my Reckon One book about this.
As soon as I put in the information that all payments in the payrun were paid, the payrun information was accepted by GovConnect.
Why is this not made clear anywhere?
To fix go to Payroll Settings (COG wheel > Settings > Payroll settings > General) and ensure no special characters in the phone number.
Sounds like there are a lot of potential errors however this was the one holding me up - I hope this info helps at least one other person resolve their issue!
https://community.reckon.com/reckon/topics/an-error-occurred-submitting-single-touch-payroll-details-to-the-api-aw1egt821llco