STP submission status messages in GovConnect
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Rav
Administrator, Reckon Staff Posts: 15,389 Community Manager
STATUS MESSAGES IN YOUR GOVCONNECT STP SUMMARY LIST
The status message on the pay event summary list page of Reckon GovConnect STP will reflect the relevant ATO status for the pay event.
There are three statuses -
ADDITIONAL INFORMATION ON PAY EVENT DETAIL PAGE
The status bar in the pay event detail page will display additional information pertaining to the result status and .
The status bar will display the name of the submitter who sent the pay event, the name of the agent (if an agent was involved) in the submission, as well as the ATO receipt number.
Reckon and/or the ATO may request the ATO receipt number if you call us for support.
IMPORTANT! ATO receipt numbers should never be divulged publicly as they are directly linked to your business and payroll records with the ATO (the example shown here is from a development environment).
The status message on the pay event summary list page of Reckon GovConnect STP will reflect the relevant ATO status for the pay event.
There are three statuses -
- Pending means that the status has not been checked and you need to open the detail page to get the updated ATO status. If the status remains pending on the detail page it means the ATO is still processing the pay event.
- Error will appear if the transaction has been rejected by the ATO
- Success will appear when the transaction is successful.
ADDITIONAL INFORMATION ON PAY EVENT DETAIL PAGE
The status bar in the pay event detail page will display additional information pertaining to the result status and .
The status bar will display the name of the submitter who sent the pay event, the name of the agent (if an agent was involved) in the submission, as well as the ATO receipt number.
Reckon and/or the ATO may request the ATO receipt number if you call us for support.
IMPORTANT! ATO receipt numbers should never be divulged publicly as they are directly linked to your business and payroll records with the ATO (the example shown here is from a development environment).
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