Error on STP

Mavis Xu
Mavis Xu Member Posts: 29
edited September 2019 in Reckon One
Hi there, 

I am a tax agent and did STP for my clients. 

I already followed all the steps before submit STP, however, always error on that (please see attached photo). 

Now, I'm not sure this is reckon system problem or ato promblem. 

Could you please help me to see what happened or which way we can solve that?

Thank you. image

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    Hi Mavis,
    This particular error message is covered in this Knowledgebase article along with a few others. Check it out below -
    Common ATO Errors for Single Touch Payroll


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    Hi Mavis,
    This particular error message is covered in this Knowledgebase article along with a few others. Check it out below -
    Common ATO Errors for Single Touch Payroll


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.