I have forgotton my administrator password

Tes Eppelstun Member Posts: 3 Novice Member

August 2019 edited October 2024 in Reckon Accounts (Desktop)

Using Reckon Accounts Plus 2019.  Can't remember setting up an administrator password, so I need to reset it.

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  Zappy Accredited Partner Posts: 5,252 Accredited Partner

  August 2019 edited August 2019

  You cannot. You need to pay to have it removed. On the website there is a form "Request a data service".

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  Kwikbooks (Professional Partner) Member Posts: 711 Reckoner

  August 2019 edited April 2020

  Have you tried not using a password, and hitting enter.

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  Tes Eppelstun Member Posts: 3 Novice Member

  August 2019 edited August 2019

  Yes, enter doesn’t work - invalid password

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  Zappy Accredited Partner Posts: 5,252 Accredited Partner

  August 2019 edited August 2019

  You need data recovery to remove the password. We discussed this

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  Zappy Accredited Partner Posts: 5,252 Accredited Partner

  August 2019 edited August 2019

  Send me an email Ted. kevin@zappy.com.au

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  Tes Eppelstun Member Posts: 3 Novice Member

  August 2019 edited August 2019

  Thanks Kevin, will look into data recovery.

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  Datarec Reckon Staff Posts: 1,435 Reckon Staff

  August 2019 edited August 2019

  Hi Tes,
  
  
  

  If you require a password removal service request one by filling out the web form below.

  https://www.reckon.com/au/data-services-request/
  

  
  

  We recommend you read the article below before you change the password for the Admin user:

  What is the recommended procedure when changing passwords?

  
  Regards,
  
  Reckon Data Recovery Team 
  
  

  

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This discussion has been closed.