Upgraded to Reckon hosted screen blurry compared to my desktop version. Using Chrome and Windows 7.

Kerrie_9947831
Kerrie_9947831 Member Posts: 17 Reckoner Reckoner
edited October 2024 in Accounts Hosted
Just upgraded to Reckon hosted but find the screen blurry compared to my desktop version. Using Chrome and Windows 7. Any suggestions. Will upgrading to Windows 10 be any better??

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Nope. The resolution is what it is. Try another computet
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 711 Reckoner Reckoner
    edited April 2020
    Hi Kerrie

    Try changing your resolution to see if it helps, and make sure your Chrome browser isn't zoomed
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    You shouldn't need to change your screen resolution.
  • Kerrie_9947831
    Kerrie_9947831 Member Posts: 17 Reckoner Reckoner
    edited August 2019
    Have checked, Chrome browser isn't zoomed.  Don't think it is a resolution problem as all other websites are fine.  It just seems to be the Reckon hosted website, and also noticed when lodging the STP direct through Reckon hosted the Reckon Portal website is blurry as well.  Whereas when I opening the Reckon Portal website independently on a new tab, not through Reckon Hosted it was fine and crisp.
    Only seems to be when using the Reckon Hosted website.
    Any answers would be appreciated
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Did you try another computer as I suggested?
  • Kerrie_9947831
    Kerrie_9947831 Member Posts: 17 Reckoner Reckoner
    edited August 2019
    Yes have checked all our computers, which are all running Windows 7 and have the same problem on all computers.  I have opened the desktop version and the Reckon hosted version and there is quite a difference between the clarity of the print.  The windows 10 laptop is not as bad between both versions.  Just want to ask if anyone else finds the clarity of the text between the Hosted version to be worse than the Desktop version, or is this normal.
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Doesn't happen to me. I've been using it for decades
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 711 Reckoner Reckoner
    edited April 2020
    Hi Kerrie

    Try a different browser, internet explorer has it's issues I think, but try, maybe firefox, safari.

    If not you may have to upgrade to at least windows 8, not sure if the free widows 10 update is still available.
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    Yeah I think it's the video driver. I'd want to make sure it's up to date
  • Kerrie_9947831
    Kerrie_9947831 Member Posts: 17 Reckoner Reckoner
    edited August 2019
    Thank you, will upgrade to Windows 10
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    You should not need to update the OS. I use Win7 Win8.1 and Win10. I do not have this issue
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