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Not able to Scroll with Mouse

KezKez Member Posts: 2
edited September 2019 in Accounts Hosted

cant scroll to find anything - has something been updated again that has affected this?

Comments

  • RavRav Administrator Posts: 10,726 Administrator
    edited August 2019
    Hi Kez,
    There haven't been any changes introduced to the service for navigation. My recommendation would be to close the file by going to File > Exit and then log off the actual session from the Hosted control panel which will be listed in the 'Log off Remote Sessions' section.

    Logout and close the browser and then retry in a couple of minutes.

    Let me know how you get on.
  • KezKez Member Posts: 2
    edited August 2019
    We have been having problems for 2 days, we have logged all out and restarted numerous times we have also tried to open in a different internet browser and no change

  • Data RecData Rec Reckon Staff Posts: 796 ✭✭
    edited September 2019
    When using the Hosted platform and you find something that once worked, no longer does, you need to consider changes that may have occurred with:

    a) The Hosted platform

    b) The web browser 

    c) The operating system (i.e. Windows updates, iOS updates)


    What operating system are you using?

    What web browser are you using or have tried?
    What specific version of the web browser?
    Use the site: https://whatsmybrowser.org/ to inform you of this.


    Also where possible, provide specifics regarding the function that is not working.

    "cant scroll to find anything" - where specifically are you scrolling?
    Example: "When I am a report, I can previously use the scroll wheel on the mouse to move up/down the report"

    Are you able to use the mouse scroll wheel on any other website successfully?

    If you click the middle mouse button (or if you scroll wheel can be pressed down), hold it down whilst moving the entire mouse up/down and confirm whether this gives you the scrolling action.

    Regards,

    Data Recovery Team


    Regards,

    Reckon Data Recovery Team

    You can request assistance via the case request web form below.

    https://www.reckon.com/au/data-services-request/

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