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Pay run has been declined by the ato

Tim BrownTim Brown Member Posts: 4
edited September 2019 in Single Touch Payroll App

Keep getting this error when save pay run.The value specified  for an item does not match the item type (value = "683433",item type=String,unique ID=http://www.sbr.gov.au/ato/payevnt:

Comments

  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    Hi Tim,
    Is that the full error message? Usually there's a bit more to the end of it which will tell me where exactly you need to review but so far, what its telling me is that there's a figure of 683433 somewhere in your submission which either doesn't belong or isn't quite right in terms of what value should be in that field.
  • Tim BrownTim Brown Member Posts: 4
    edited September 2019
    eep getting this error when save pay run.The value specified  for an item does not match the item type (value = "683433",item type=String,unique ID=http://www.sbr.gov.au/ato/payevnt:OrganisationDetails OrganisationBranchC)Hint:The actual length is greater than the Max Length value....
  • Tim BrownTim Brown Member Posts: 4
    edited September 2019
    eep getting this error when save pay run.The value specified  for an item does not match the item type (value = "683433",item type=String,unique ID=http://www.sbr.gov.au/ato/payevnt:OrganisationDetails OrganisationBranchC)Hint:The actual length is greater than the Max Length value....
  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    Ok cool, thanks for that.
    So what its showing is that you've added a branch number of 683433 with your ABN registration. I'm guessing you don't actually have this branch number for your ABN right? 

    Is this your first submission you've tried to submit?
    Can you let me know the ABN?
  • Tim BrownTim Brown Member Posts: 4
    edited September 2019
    no have done a heap  abn 98224722728 since 26/06/19
  • RavRav Administrator Posts: 10,726 Administrator
    edited September 2019
    Sorry for the delay in getting back to you Tim.
    I've had a look at that ABN registration and I can see what's happened here.

    So you actually have two logins on the app for this ABN. One for just the ABN as it is ie. 98224722728, and the other for 98224722728 branch code 683433.
    Each login is under a different email address.
    The account that the branch code 683433 registration is under has had a few submissions sent so I'm guessing this is the one you're logged into and using.

    The question is though, does your business actually have this branch number?

    If not, then you need to use the other account you created on the app for just the ABN as it is ie. without the branch number.
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