Declined STP submission

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louise_10138248
louise_10138248 Member Posts: 4 ✭
edited September 2019 in Reckon One
Hi Rav, my first STP submission was declined on the basis one of the three tax file numbers I provided was incorrect. I’ve checked and checked again and I can’t see that any of them are incorrect. I’ve resubmitted. Is there anything else you’d suggest?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2019
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    Hi Louise,
    Are there any special characters in the TFN field like slashes, quotation marks or spaces before or after the number?

    What was the specific error message you received on your STP submission?
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  • Lindsay_10221874
    Lindsay_10221874 Member Posts: 9 ✭
    edited September 2019
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    I am having this problem.  Any solutions?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited September 2019
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    Hi Lindsay,
    What is the exact error message you've received for the submission that has returned an error?

    You'll find it inside the pay run itself.
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