Non subscription licence expiring - access to data

SusanE
SusanE Member Posts: 7 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I purchased Reckon Pro 2014 outright as I wasn't interested in paying annual subscription fees.
I am now receiving a message saying that my licence will expire in three days and that I need to now pay an annual fee.  Is this right?
Can I still use the product but accept that there will be no updates or support, or will my product and all data disappear??
Any advice on this would be greatly appreciated as I will need to make a decision asap.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited October 2019
    Hi SusanE,
    Please give us a call on 1800 531 840 and our Customer Service team will be able to have a chat with you in regard to your software version.
  • Kevin Russell
    Kevin Russell Member Posts: 25 Novice Member Novice Member
    edited October 2019
    No you can't. It seems to be a marketing ploy to have you upgrade.
  • SusanE
    SusanE Member Posts: 7 Novice Member Novice Member
    edited October 2019
    Not impressed. I'll be taking my business elsewhere. Thanks for your help.
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited October 2019
    Delighted Sue. Personally, I think if you purchase a license in good faith the terms should not be altered after the fact. And relying on fine print is not cool. I can well understand your frustration. Ive got Office 2010 here which I still use and will as long as this computer holds up. I like Windows 7 too. Some of my software will not run on Windows 10 so I am reluctant to ditch it. If you decide to migrate to another software be very wary of converting your Reckon data. I have had some horrible experiences. 
  • SusanE
    SusanE Member Posts: 7 Novice Member Novice Member
    edited October 2019
    Thanks for the warning Kevin. What sort of experiences did you have with converting? I don't think I have time to do it anyway, but was planning to have a go.
  • Kevin Russell
    Kevin Russell Member Posts: 25 Novice Member Novice Member
    edited October 2019
    Sue very very poor. Not worth the aggravation. Call me if you wish to discuss 0407744914
This discussion has been closed.

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