Incorrectly setup an account for the STP app

JulianJulian Member Posts: 2
edited November 2019 in Single Touch Payroll App
Hi, I am needing an account reset as we have set up for use with the STP app as the BAS agent not realising it was single user use only. We have since set up the ABN with employers account.

I tried to phone up to have this reset but was told to use the community forum instead.

Comments

  • RavRav Administrator Posts: 10,868 Administrator
    edited October 2019
    Hi Julian,
    Can I grab the ABN that you've registered to the app erroneously.
    Also, can you confirm the email address address for the app account that needs removal is the same email address your Community account is registered under.

    Cheers
  • JulianJulian Member Posts: 2
    edited October 2019
    Hi Rav,

    The ABN is 61 010 625 144, there are now two accounts that need to be removed. One being the @rekenen email, and the other being the gowan03 email. The correct one is the gowan06 email.

    Thank you.
  • RavRav Administrator Posts: 10,868 Administrator
    edited October 2019
    Got it Julian, thanks for that.
    I've removed all other accounts & branch registrations for the ABN. The only one that remains is the gowan06 account.
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