Single Touch Payroll Issues
Comments
-
Hi Veronica,
Check out this Knowledgebase article, it has info on that error message and also how to resolve it -
Common ATO STP Errors in Reckon GovConnect
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hi, I’ve had the same issue. When uploading your file do you click File Replacement/New. Try that and see how you go. Thanx0
-
Yes, I've checked what they have said to do in this article but I'm still getting the same error message.0
-
Is there anything else that I can try to get Single Touch Payroll up and running because I'm still getting the same error message?0
-
Hi Veronica
This error message specifically relates to an “Address” issue – Either in the “Company Information” window or in one of the Employee’s records.
Ensure there are no special characters - or inadvertent spaces! - in address fields, that the address lines are all the same format and that every employee has a postcode with 4 digits (no more or no less).
Once you have done the above, you will need to re-save the NEW STP file & then re-upload/lodge this in the Portal.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
0
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community