Please help. My reckon STP shows the wrong abn. I have not registered with ato or done any payroll r

darryldarryl Member Posts: 3
edited October 2019 in Single Touch Payroll App
Wrong abn

Comments

  • RavRav Administrator Posts: 9,801 Administrator
    edited October 2019
    Hi Darryl,
    What is the incorrect ABN that has been registered to your app account?

    Also, is the email address for your app account the same email address on this Community account?
  • darryldarryl Member Posts: 3
    edited October 2019
    Thanks Rav. The incorrect abn is 54100656693. It should be 23229755456. The email address is the same. Regards. Darryl
  • RavRav Administrator Posts: 9,801 Administrator
    edited October 2019
    Thanks Darryl,
    I've removed the ABN from your app account now.
    What you'll need to do is logout of the app and close the app in full ie. swipe it away from your running apps.

    Log back in after a couple of minutes and the app will take you through setting up again. You'll be able to register your correct ABN and employees etc.
  • RavRav Administrator Posts: 9,801 Administrator
    edited October 2019
    Thanks Darryl,
    I've removed the ABN from your app account now.
    What you'll need to do is logout of the app and close the app in full ie. swipe it away from your running apps.

    Log back in after a couple of minutes and the app will take you through setting up again. You'll be able to register your correct ABN and employees etc.
  • darryldarryl Member Posts: 3
    edited October 2019
    Hello Rav. I have followed your instructions and can’t get past the Your Company page. I enter my abn and nothing happens. I have closed and reopened and nothing. Any ideas
  • RavRav Administrator Posts: 9,801 Administrator
    edited October 2019
    Are you connected via mobile data or Wi-Fi?

    Try entering the legal name of the entity rather than using the ABN itself. It should bring up a result.
    If not, uninstall the app from your phone then restart it before reinstalling the app and login. It should get you up & running.
Sign In or Register to comment.