US Downloads

Diver DaveDiver Dave Member Posts: 542 ✭✭
Rav, any idea why US prices are not downloading this morning?
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Comments

  • RavRav Administrator Posts: 10,781 Administrator
    edited November 2019
    Just tested a couple of installations and didn't update for me & a couple of colleagues either.
    Let me report it and get more info about it.

    Is the last successful update for you up to 13/11?
  • RavRav Administrator Posts: 10,781 Administrator
    edited November 2019
    Just a quick update on this. The Product Manager has been investigating and it seems like we are able to connect to US share prices servers but there is no price data for us to download. ASX and NZX are working fine.

    Investigation is continuing at this stage as we need to confirm what's happening.
  • Frank tFrank t Member Posts: 16
    edited November 2019
    same for me - no download yesterday or this morning 16/11
  • david klumppdavid klumpp Member Posts: 29
    edited November 2019
    Thanks for alerting this Dave! I noticed it first a few days ago. Same problem occurred 2 years ago and it took ages to fix; hope this time the tech people are more effective.

    By the way, it has taken me 2 days to get logged into community, it would give me a successful log in notice, but then not log me in. That is using Chrome; I just resolved it by using Firefox. Not sure why this happens, I tried all usual things like clear cache, reset password, and checked that cookies enabled? Puzzle (I prefer Chrome)
  • david klumppdavid klumpp Member Posts: 29
    edited November 2019
    Yes I tried that address, no luck with Chrome. Same message when I attempt log-in, short message says you are successfully logged in, but I'm not- if I try put in a comment to some post it asks me to log in!
    Bit weird, but as I know I can access in FF I will not bother to waste time resolving this.
    Hoping the US$ prices get updated before too long.

  • David MDavid M Member Posts: 75
    edited November 2019
    Just thought to update
    US prices still not coming down - last on the 13th.
    Using chrome to access this page without difficulty aswell, which does not help you much.
  • DavidDavid Member Posts: 54
    edited November 2019
    Prior to the download stopping (my last successful download was on the 13th) the update now seems to have a delay of many hours compared to the previous delay of less than an hour. Something has changed, we just don't know what.
  • RavRav Administrator Posts: 10,781 Administrator
    edited November 2019
    Hi all,
    Unfortunately, I don't have a great deal of more detailed info to add to this currently however our product team have advised me they are continuing to investigate this. As previously mentioned, it looks as though the data itself is not coming through even though we're connecting to the server.
    I'll let you know more information in relation to this as soon as I have it.

    Thank you for your patience so far everyone.
  • DavidDavid Member Posts: 54
    edited November 2019
    Any news on the update issue?
  • david klumppdavid klumpp Member Posts: 29
    edited November 2019
    Thanks for pushing this Dave. But as you know, from 2 years’ ago, your others efforts the same problem (maybe different cause?) took ages to fix!
  • DecibelDecibel Member Posts: 16
    edited November 2019
    I have the same issue as of the 13th of November using Personal Plus V2019. The software no longer sees or downloads updates for my US shares or index data for  S&P 500, NASDAQ or Dow Jones. Oddly it will still download data for the Australian Index ASX 200
  • Eric MurphyEric Murphy Member Posts: 120
    edited November 2019
    Thanks for acknowledging this issue and for the info so far Rav. Would be great to get a further update on when it will be back online.
  • RavRav Administrator Posts: 10,781 Administrator
    edited November 2019
    Thanks for hanging in there so far everyone.
    Yes this problem is taking a bit of time unfortunately, and investigations are still ongoing with it at this stage.
    I don't really have a great deal of detail in this at the moment to share but I expect that to become clearer very soon and I'll let you all know here as soon as I can.

    I appreciate that this might not be update you're seeking at this stage but once I have more information you'll be the first to know.

    Thanks everyone.
  • RavRav Administrator Posts: 10,781 Administrator
    edited November 2019
  • John CampbellJohn Campbell Member Posts: 261
    edited November 2019
    Is there a recommended / known web site that can provide the US share price and index data, like https://www.asxhistoricaldata.com/ does for Australian shares ?
  • david klumppdavid klumpp Member Posts: 29
    edited November 2019
    Dave your two comments are right on the button- yahoo finance give a good stock tracking system and its real time ; and what if anything is Reckon going to do to reinstate the feature? In the meantime I will use Yahoo end of week prices to update Reckon (other than that often too tedious yo update. )
  • DavidDavid Member Posts: 54
    edited November 2019
    Ravi, this is completely unacceptable.

    Firstly I don't accept that Reckon had no warning of the cessation of the data service you use, unless of course it was free and there was no obligation to inform you. 

    This mirrors the issue of a few years back when the ASX split the data service and Reckon (a) took no action after being advised by the ASX months in advance and (b) took years to restore the ASX index download.

    There are any number of providers who can provide this data, Reckon needs to spend the necessary money to get the data and also task someone to modify the code to allow the data to be downloaded,

    From a business strategy perspective Reckon should have known that any free or paid data service might change its approach and prepared accordingly.

    Whilst most of us are aware that Reckon PP is a legacy product with minimal changes from year to year we should not be treated as milch cows. Reckon charges update fees and annual licensing fees so there should be plenty of money to fund a new source of US data.

    Perhaps a class action is needed to convince your management that this decision is not in the best interests of the company.
  • RavRav Administrator Posts: 10,781 Administrator
    edited November 2019
    I know this is a disappointing outcome gents, its not where we wanted to arrive at either in relation to this issue.

    As my announcement post mentioned, the product team will continue to investigate alternative third party data source options in future however I can't set any expectations around this unfortunately other than US share price downloads are unavailable moving forward.

    Diver Dave, the other post is an announcement only. The discussion on it is right here.
  • John CampbellJohn Campbell Member Posts: 261
    edited November 2019

    Reckon's capability to solve this problem is more than "disappointing"

    As I have reported previously, I have given up with the Reckon ASX downloads and have developed my own app that takes the info from asxhistoricaldata.com and then scans qdata.qph for any missing information. It is not a 5-day scan but a 2-year scan ( or check back to 2007 if required) The main problem is tracking changes to company codes over the scan period.

    Why can't Reckon solve this relatively simple task ?
    There are 2 main tasks to solve:
    1) Create a reckon dataset to store the last n days of data ( why only 5 ). Doesn't this exist ? Should be no change here.
    2) Identify a data source and utility that maintains this dataset. I don't know where you get the ASX and NZ data from, but even Yahoo could be scanned each day to populate the dataset for most codes being requested. Again, doesn't this already exist. 
    I can get all my data from asxhistoricaldata.com or comsec. Why can't Reckon do better and support super fund indexes and other priced funds, once you have the search approach.

    These are not difficult technologies and I would expect you should have these skills available. Or is it had !!

    Or is accounts the only functioning Reckon department now, plus marketing third party loan products (don't you need an appropriate license for this ?)

    Also, what is happening to the historical market indices being provided, which are updated for longer periods ?
  • DecibelDecibel Member Posts: 16
    edited November 2019
    Built into the Recon Software cost  is an online services license. If the online service is no longer available,does that mean we are entitled to a partial refund....?
  • GlenGlen Member Posts: 6
    edited November 2019

    The ability to down load US stock prices is a key feature of Reckon for many of us - manual downloads simply take too long and are error-prone. Indeed the Reckon web site proudly proclaims as the second of the 'features' that 'Share price downloads via Amazon Web Services'. 

    We have had several instances in the past when US Share Prices have  stopped; the precedent has been set that Reckon works on the problem and eventually fixes it. This may take time but most of us are understanding. This time we seem to have been hit with a somewhat automatic response: 'Too bad"

    There are solutions to rectifying this problem that Reckon developers can take; it is not hard.

    Surely Jason Hollis (Reckon Head of Product) would be somewhat disappointed in the current reaction to the (unintended) removal of a key Product Feature.
  • Frank tFrank t Member Posts: 16
    edited November 2019
    Glen, well put, I fully support Glen's comments and I have to comment that the US stock downloads are one of the main reasons for my 2 year licence renewals.


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