Download of Accounts Plus 2015

Eloise_10120286
Eloise_10120286 Member Posts: 7
edited December 2019 in Reckon Accounts (Desktop)
Hi there, 

When we split from sole trader to company, I moved all the company stuff to accounts hosted, but remained using the desktop version of Accounts Plus 2015 (Desktop vers) for the few bits and pieces still happening under the original ABN.

We've had a HD crash and I do have a backup, however I can't find an online file for the program, I don't recall ever having a CD. Where can I find it? 

Comments

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,039 Reckon Staff
    edited November 2019
    Hi Eloise,

    Login to the Reckon Members Site.
    https://members.reckon.com/Login.aspx

    There you will find download links for the products that you have a licence for.

    Whether on desktop or Hosted, please ensure that you maintain a regular backup regimen and file validation checking as part of the backup process.

    Regards,

    Data Recovery Team
  • Eloise_10120286
    Eloise_10120286 Member Posts: 7
    edited November 2019
    Hi, thanks for this but I get

    There are no download links available for your product(s), Please contact Reckon on 1800 732 566 for more info.

    Any other suggestions before I sit on hold?
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert
    edited November 2019
    If you call me direct on 0418907140 i will have a look at your account details to confirm you have the link.
    Gerry

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Eloise_10120286
    Eloise_10120286 Member Posts: 7
    edited November 2019
    Hi Gerry,
    Thanks for that. I was pulling up all our details to call you and found a download link in an old email that actually still worked so all sorted now thankyou
  • Horace56
    Horace56 Member Posts: 3

    Hi Gerry,

    I am having issues with Reckon Accounts Personal Plus 2015 (the Clr field not working) and would like to do a reload of the program to see if this solves the issue. I remember burning PP2015 to a DVD after upgrading from PP2013 in case it was ever required again, however cannot locate it, having moved house a few times the last 10 years.

    Have tried to access the Members Site shown at top of this blog with my Customer ID and PIN to download PP2015, however cannot access.

    Are you able to assist?? Thank you

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    I am sorry but that wont help and the only way we have resolved it was by renewing your computer

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Text me your id and pin and i make sure its there for you, i am going on holidays in 10min and will be back around the 10th March.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    I am back please give me a call when you're free

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Glad we sorted out this problem and as I thought a new computer really solves it

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com