STP reckon mobile app

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Dom_10330501
Dom_10330501 Member Posts: 5 ✭
edited March 2020 in Accounts Hosted
Hi 
Just downloaded the mobile app and have hit a roadblock. I am at the setup two factor authentication screen which asks for a mobile number, but when I hit send code it comes up with  An Error occured invalid or missing data- please correct and try again.  I am at a lose here of what I may be doing wrong.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited March 2020
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    Hi Dom,
    Are you entering a normal Australian mobile number? Also, are you entering it just numbers without any special characters like spaces, brackets etc.
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  • Dom_10330501
    Dom_10330501 Member Posts: 5 ✭
    edited March 2020
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    Hi Rav yes its just a standard Australian number, no special characters.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited March 2020
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    Hmmm that's odd, I haven't seen that happen before. Which version of the app are you using? Android or iOS

    Either way, can you do me a favour and uninstall the app from your phone and restart your phone and then reinstall it.
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Dom_10330501
    Dom_10330501 Member Posts: 5 ✭
    edited March 2020
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    iOS Have tried again same error still coming up.

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