Going around in circles

Doug TomicDoug Tomic Member Posts: 4
edited May 2020 in Single Touch Payroll App
When I login into the STP app on my iPhone and enter my ABN our organisation comes up and when I select it I am told it is already registered and asks me to login and so I go around in circled. My email is [email protected] and the ABN is 88 372 172 114.

Comments

  • RavRav Administrator Posts: 9,861 Administrator
    edited May 2020
    Hi Doug,
    The ABN that you've listed above has already been registered into the STP app back in June 2019. 
    It is however, under a different email address to the one you've supplied above which is why that error message is appearing for you now.

    You just need to ensure you login with the same email address & password that was used when the account was first created.
  • Doug TomicDoug Tomic Member Posts: 4
    edited May 2020
    Can you delete the previous registration so that I can start afresh?
  • Doug TomicDoug Tomic Member Posts: 4
    edited May 2020
    Rav, please delete the previous registration so I can start again as we need to use a different email.
  • RavRav Administrator Posts: 9,861 Administrator
    edited May 2020
    Hi Doug,
    The ABN is now available for you to register in your new account that you're creating.
  • Doug TomicDoug Tomic Member Posts: 4
    edited May 2020
    Thank you Rav
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