HELP- unable to login to Reckon Hosted (firewall issue)
Gretchen Moreton
Member Posts: 4 ✭
Stop work - major issue
Reckon number 1300-306-356 not working either
Reckon number 1300-306-356 not working either
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Comments
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Hi Gretchen,
As Kevin has advised, can you give us more info on what's happening when you attempt to login.
If you can post a screenshot of the error message that would be great.
Just a quick note though, our Hosted support contact number is 1300 799 150ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I am unable to post the snip of the picture, but tis says
Problem
It appears that Reckon Accounts software on computer xxx is set up to allow shared access to company file, but Reckon Accounts software on your computer is unable to communicate with it.
Solution
The communication problem could be due to a firewall. It a firewall is installed on your network, you may need to reconfigure the firewall software. For more information about firewalls, click the HELP button.
We have had no problems till today (the first hour of today was ok).
I have tried on our company server, and then just tried on my standalone desktop.
Same problem.
Also, the phone number 1300-799-150 for support is not working.
All staff are current not able to work.
Please help
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I just logged on from an iPad using Safari and PC using Firefox and AVG internet security0
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Contributed before I saw your message0
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No, Hosted
All fixed now - thanks0 -
Kevin, I am using Hosted
All fixed now0
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