STP app error - declined payrun

Peter MorrisPeter Morris Member Posts: 5
edited June 22 in Single Touch Payroll App
Hi, I am getting Declined Pay Runs today with the following explanation: "The value provided to identify the receiving party is not recognised or a request has been made for a service not offered bythe receiving party". I have tried to Adjust Payruns but it just creates yet another declined payrun. I see from previous comments this happened before (9 months ago).


  • KarenKaren Member Posts: 19
    edited June 20
    Hi Peter, I’m new to all this but here’s my two cents worth ...... could this be because today 20th June 2020 the ato website is unavailable due to maintenance or upgrade ?
  • Peter MorrisPeter Morris Member Posts: 5
    edited June 20
    Hi Karen, I also am a relative newbie, but have had other troubles with this app before. It maybe something like you suggest. I’m going to wait until Monday. If no reply from Reckon, I will try and adjust entries again. Not enjoying this app based reporting system. I would rather be able to do it directly through the ATO Portal/Site!
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 554 ✭✭
    edited June 21
    Like Karen mentioned, the ATO were conducting maintenance this weekend.

    Tomorrow I suggest you log onto the ATO Portal and see which STP Pay events were uploaded prior to doing anything else.
  • Peter MorrisPeter Morris Member Posts: 5
    edited June 22
    All sorted now. Original attempts still showing as errors in the app but aren't showing in the ATO portal. I have redone the runs via the app. It took all day but they were finally accepted and successfully submitted (in app and portal). Thanks for your insight!
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