"There was a problem signing you in. An unexpected error occurred. This has been logged for investig

Liu YeLiu Ye Member Posts: 6
edited June 29 in Single Touch Payroll App
HELP!!! I tried to submit the STP to ATO, but I couldn't log in to App. "There was a problem signing you in. An unexpected error occurred. This has been logged for investigation".  Would anyone please help??

Comments

  • RavRav Administrator Posts: 9,799 Administrator
    edited June 22
    Hi Liu,
    Have you been able to login and use the free STP previously without issue before this occasion?

    What is the ABN you've registered to the STP app?
  • Liu YeLiu Ye Member Posts: 6
    edited June 22
    yes, I do use a free STP app and had no issues before this occasion. I also checked with my sister today, because she uses the same free STP app too. Unfortunately, she tried and also has the same issue today. 

  • Liu YeLiu Ye Member Posts: 6
    edited June 22
    Do you have an email or mobile number that I can contact with you? I don't want post our business ABN in the public portal. Thank you for your understanding. 
  • Liu YeLiu Ye Member Posts: 6
    edited June 22
    Hi Rav, I think the issue has been solved. I re-tried and I can log in now. Thank you very much for your time. 
  • Evangelos KnithakisEvangelos Knithakis Member Posts: 3
    edited June 29
    what was the solution?

Sign In or Register to comment.