emails wont send from easy start 2015

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Barry Speer
Barry Speer Member Posts: 5 ✭
in Reckon Accounts (Desktop)

hi i bought a new computer and now i cant get invoices to send send from easystart 2015 it was working on the old computer

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  • Barry Speer
    Barry Speer Member Posts: 5 ✭
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    im using microsoft edge and hotmail

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @Barry Speer

    Is there anything specific happening in the software itself when you attempt to send an email? ie. Are you encountering an error message? If so, can you post a screenshot here.

    Is it only certain recipients that you've noticed this occurring to or ALL outbound invoices?

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  • Barry Speer
    Barry Speer Member Posts: 5 ✭
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    hi rav

    It comes up with

    (MAPI error code 00000000 (0) at line 921 in sendemail.cpp)

    and its all emails

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Thanks Barry, as a starting point I'd recommend checking out the info in this help guide for this specific error message.

    There are a few causes/contributors to this error along with a few resolutions as well which are outlined in the article.

    HELP GUIDE: MAPI Error when emailing from Reckon Accounts Business Range

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