renewing expired account Accounts Hosted

Chynna MillarChynna Millar Member Posts: 2
edited April 11 in Accounts Hosted
Our licence has expired and I can't login to pay renewal, please allow me to login so I can renew.

Comments

  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    You picked a very bad day to do this. You need to ring customer service on Monday. Did you get the renewal advice?
  • Kwikbooks (Professional Partner)Kwikbooks (Professional Partner) Member Posts: 876
    edited April 11
    Hi Chynna

    This is an extreme problem I have been telling Reckon to fix for years and it falls on deaf years, so many clients ring to say they can't login usually the credit card has expired or lost & cancelled and they forget to update Reckon control panel.

    Clients and their PP should be able to login to the control panel update a card and make a manual payment.

    As Kevin said you need to ring, but if you ring tech support over the weekend they should be able to assist.
  • Chynna MillarChynna Millar Member Posts: 2
    edited August 2019
    Agreed, seems silly that you can't just login to Control Panel and update payment details to resolve this immediately and keep working! Yes had received notification that card was close to expiry but suddenly it has expired and I hadn't updated it, but admittedly didn't think it would be such a hassle to rectify!  Thanks I'll give them a call. 
  • ZappyZappy Accredited Partner Posts: 4,428 ✭✭✭
    edited August 2019
    Agreed. It's very silly
  • Ray EdmondsonRay Edmondson Member Posts: 1

    I keep getting a flagged notice to renew my account but when I try to follow through it won't let me. I haven't so far received a renewal invoice. I can't seem to contact the company directly by email. This is not a new experience - customer service is poor.

  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭

    Ray. Renewal invoices are emailed to your registered email address. Have you rung the support number 1800 732 566 and spoken to them? That is the quickest and easiest way to resolve this.

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