Re-post in Question: Adjustment note showing in bank reconcile
Original posted in discussion. Here is a re-post for question.
Hi there,
My new employer uses Reckon. And when i tried to do bank rec. I found a few adjustment notes showing on the reconcile window. One example as follow:
When I dig into the adjustment note and the payment, i found:
Both adjustment note and cheque were cleared. And they seems linked as both show in customer's transaction list.
The bank was reconciled, so neither of the note or payment should appear in reconcile window.
So the question are, why this adjustment note show on reconcile window and how do i get rid of it.
Thanks all.
Tony
Best Answers
-
It looks to me like the problem may be that the "Refund ..." Item used on the Adjustment Note has been incorrectly linked to either the Bank account or "Undeposited Funds" account ? If you double-click on that Item in the Item List, what account is it posting to?
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
5 -
Did you check the item list as suggested above and make sure they aren’t linked to Bank account or Undeposited funds?
if you haven’t checked this you may be complicating the problem
5
Answers
-
Hi Acctd4,
I'm trying to clear them out by post an invoice to "refund" item, however, the system doesn't allow me to post a positive amount in that item. Is there anyway that I can clear these without touching the previous record?
Tony
0 -
Hi Kris,
Yes, I checked the item. It was related to our bank account. Now I have created a service charge to reverse these.
Thank you all for helping.
1
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community