Reckon One Mobile App for Android Smartphones

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John_P
John_P Member Posts: 18 ✭✭
in Reckon One

The Reckon One app of my Samsung S9 will not allow me to save payments received from my customers. It was working fine previously.


It comes up with a message: "Unable to save a payment/receipt transaction"

This app is from the Android Play Store. Is there an updated app or direct download from Reckon?


I do not need the payroll app.


Thank you


John P.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @John_P

    Did you notice this issue start just yesterday or has it been the case for a while now?

    I'll check in with our Reckon One team about the behaviour you've described to see if they can give me any insight into the cause.

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  • John_P
    John_P Member Posts: 18 ✭✭
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    Hi Rav

    It has been going on for a couple of months now. The app has been a great help when I have been away from my desktop or laptop, but now it is just inconvenient that's all.


    Cheers

    John P.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Thanks John. I'm checking this with our Reckon One team, hope to have an answer soon and I'll keep you posted.

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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • TurnerTim
    TurnerTim Member Posts: 1 ✭
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    I am also having the same problem on IOS mobile.

    The App was one of the main reasons for me choosing Reckon One.

    Is there any further news on this broken functionality?

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