Installation issue with 2021 upgrade

Options
Robin_10382632
Robin_10382632 Member Posts: 1 ✭
in Personal Plus and Home & Business

I have installed 2021 update, and cannot open the file. I get a strange little box up on the top right hand side of my monitor that I can do nothing with. Please help - urgent as I am only in this office once a week.


Screenshot attached

Screenshot 2020-11-12 133412.png


Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    Options

    just call me on 0418907140 and we should be able to fix it.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • JasonL
    JasonL Member Posts: 3 ✭
    Options

    Hi Everyone

    I'm having the same issue. I just installed the 2021 upgrade. When I run Reckon it just hangs in the taskbar in Windows 10 with a light grey box around it and doesn't load the my data file.

    I've uninstalled and reinstalled a few times with no luck.

    Does any one have any suggestions?



    Capture.PNG


  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
    Options

    Call me on 0418907140 and i am sure we can fix it.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

Categories