Installation issue with 2021 upgrade

I have installed 2021 update, and cannot open the file. I get a strange little box up on the top right hand side of my monitor that I can do nothing with. Please help - urgent as I am only in this office once a week.


Screenshot attached


Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    just call me on 0418907140 and we should be able to fix it.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • JasonL
    JasonL Member Posts: 3

    Hi Everyone

    I'm having the same issue. I just installed the 2021 upgrade. When I run Reckon it just hangs in the taskbar in Windows 10 with a light grey box around it and doesn't load the my data file.

    I've uninstalled and reinstalled a few times with no luck.

    Does any one have any suggestions?




  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Call me on 0418907140 and i am sure we can fix it.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com