Create pays - Reckon terminated

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megan_10040714
megan_10040714 Member Posts: 93 ✭✭
in Accounts Hosted

Hi All

Trying to create pays in Reckon Accounts Hosted. After we have confirmed all the pays and click on create pays, Reckon kicks us out and does not create any employees pays. Have tried a few times. If we select one employee the pay is created, but still kicks us out. We have 200 employees, so can't do this 200 times. Any ideas why this is happening?

Thanks

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    What browser, try a different one. I use Mozilla Firefox, some suggest Edge

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @megan

    When you say its kicking you out, what is it doing specifically? Are there any error messages that appear? If so, what are they?

    Perhaps try to log off your current session in the Hosted control panel, then logout (use the Logout option). Log back in and test to see if the same behaviour persists.

    As Kris mentioned above, trying on another browser is also a good test.

    Let me know how you go.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @megan This sounds like a data corruption issue .... Have you tried running the "Verify Data" utility via File (along top toolbar) > Utilities ? 

    I'd recommend running the "Rebuild Data" x 3 after this also, as this often fixes file issues.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • megan_10040714
    megan_10040714 Member Posts: 93 ✭✭
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    Thank you for your ideas. Running a rebuild at the moment. Once is has finished we will change the browser and try again. Will screen shot any error messages.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,408 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    @megan Run the "Rebuild" 3 times

    (For some reason, this often seems to be the magic number! 😀)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • megan_10040714
    megan_10040714 Member Posts: 93 ✭✭
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    Thank you for everyone's help yesterday. The rebuild did the trick, all pays have now been created. @Acctd4 @Rav @Kris_Williams

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Great stuff Megan! Thanks for letting us know 👍️

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