Client no longer with Reckon needs access to Hosted File

Options
Larissa_7048652
Larissa_7048652 Member Posts: 36 ✭✭
in Accounts Hosted

Hi

I have a client who used to be with Reckon Hosted but is no longer.

Of course, he now need access to the file.

How can he have access to the file (read-only)?

(I know this has been asked before but I cannot find the answer).

Thanks in advance.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    If he has a backup on his computer he could possibly download a trial version of Reckon Enterprise, that I believe is the only version that will open the hosted file.

  • Larissa_7048652
    Larissa_7048652 Member Posts: 36 ✭✭
    Options

    Thanks Kris.

    I thought it had something to do with Enterprise - thanks for confirming it.

    I'll got back to the client and find out what the issue is...

    Have a great day and thanks again.

  • Matt Coonan
    Matt Coonan Member Posts: 2 ✭
    Options

    I have the same problem but cant find a backup on my computer. So I cant complete my tax until payment summaries have been submitted and I can get the info for that.

    I'm badly stuck.

    What do I need to do next.

    Regards

    Matt

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    I would ring Reckon. Have you searched your computer for. *.qbb and *.qbw?

    you would have had to manually download the backup or data file when you were still using the program, it’s not an automatic process

  • Matt Coonan
    Matt Coonan Member Posts: 2 ✭
    Options

    Its hard speaking to them. They told me to get new log on etc but that just sets up knew account and doesnt let me in my old files and I have to pay

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    Damn that is so frustrating

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,406 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Options

    @Matt Coonan Reckon should be able to grant temporary (read-only) access. I would try calling them again.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Categories