Share prices not updating since Reckon Accounts Personal Plus 2021 licence went live.

I upgraded my Personal Plus 2020 licence to the Personal Plus 2021. The new licence came in force on 11/02/21 and since then the online updates (I only have AUS shares) are not working. I called Reckon on the phone to check the status of the licence and that I have the correct installation key - all OK including the on-line services licence. I also checked the update settings to ensure that the selected codes are correctly ticked - all OK. My internet connection is all OK. Can I please get assistance to solve this issue. Thanks in advance.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    I should be able to fix it, call me tomorrow afternoon.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Pierre
    Pierre Member Posts: 6

    Thanks Gerry. I am in Sydney. What time window suits you best?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Around 6.00pm your time

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    call me now if you wish

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Pierre
    Pierre Member Posts: 6

    Sorry, I missed your message because I wasn't online. I will call at 6pm if that is still ok.

  • Pierre
    Pierre Member Posts: 6

    Gerry, thanks for your assistance. Problem solved!