I Have been trying to lot into Reckon Hosted and I have come up with the error -6000,-83.

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Snowflake1
Snowflake1 Member Posts: 3 ✭
in Accounts Hosted

I need someone to please explain what this means.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you tried using a different browser?

  • Snowflake1
    Snowflake1 Member Posts: 3 ✭
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    Yes, my husband tried to use both computers this morning when he got to work and couldn't log into either

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Are you using Firefox or Chrome, try a different browser

  • Snowflake1
    Snowflake1 Member Posts: 3 ✭
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    I have tried both Firefox & Chrome. I also received a message:

    This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.

    There is the timer on there but nothing is happening.

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I logged on from my iPad without a problem, but these things happen. If you have tried different computers to no avail next thing would be to see if there was an update that came through on both computers. Have you got a tablet or iPad you could try logging on from there to try and see a pattern

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Just adding the below for anyone else following this post in future, there's info on this error message in the help guide below -

    https://help.reckon.com/article/enblspc3sq-kba-3626-errors-h-101-h-202-h-303-h-505-61770-61230-6000-80-83-on-network-environment


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