Unable to migrate from STP to new payroll app

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Martano
Martano Member Posts: 3 ✭
in Accounts Hosted

I have downloaded the new reckon payroll app and signed in as an existing user. The app is asking me if I would like to migrate data from my existing STP app but there is no option on the screen to reply with yes and proceed with migration. Can anyone please help me?!

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @Martano

    What is appearing on the screen specifically for you?

    Can you take a screenshot and post it here please.

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  • PeterJay
    PeterJay Member Posts: 5 ✭
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    I have the same issue. Please advise.

    Thanks

  • Martano
    Martano Member Posts: 3 ✭
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    57EF5956-6EE5-44B5-BFE8-B4CE38D8F738.jpeg

    Hi Rav, I have attached screenshot

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Do you have any display assist settings switched on? eg. Zoom or Magnification etc?

    If so, switch them off and try again. It should work after this but let me know how you get on.

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  • Martano
    Martano Member Posts: 3 ✭
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    i switched from zoomed to standard display setting. This resolved the issue. Thanks for your help.

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