Reckon Accounts Hosted is slow and lagging

Reckon Accounts Hosted is slow and lagging for a week or two now. Every few minutes it goes into a loading process.

Any reason for this? Even during peak usage time we haven't experience this before.

Thanks.

Comments

  • Gail Friday Office SolutionsGail Friday Office Solutions Member Posts: 69

    Has any one had an answer as hosted is still very very very slow

  • BruceBruce Member Posts: 344 ✭✭✭

    working well for me, responsiveness is as I would expect

  • Sepalika SiriwardhanaSepalika Siriwardhana Member Posts: 6

    No response from Reckon as yet about this.

    I started using MS Edge and now it's not too slow for me, but our other accountant use Google Chrome and every now and then her connection to Reckon gets disrupted, slow or she gets kicked off all together from the app. It's very frustrating.

  • Suzanne DiStefanoSuzanne DiStefano Member Posts: 21

    One of my staff was kicked out today, then another froze. Now our entire chart of accounts has gone from the live file. We have only been using hosted for a week so this is very worrying. Anyone else experienced issues like this?

  • Suzanne DiStefanoSuzanne DiStefano Member Posts: 21

    I agree Jo-anne. Hopefully Reckon invest some resources into fixing the problem sooner rather than later.

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