Frozen Screen - Create Payment - Reckon 2021 R2
I have just completed entering the payroll and clicked on create payment and the screen has frozen with the following message:-
I have tried Alt Page Up and Alt Page Down and nothing happens. I am unable to exit out of the warning by clicking on OK or X.
I do not want to lose all my data - can anyone please help?
Thank you
Karyn
Comments
-
I have managed to get past the error above but I am now unable to Create Payment - each time I click on it I receive a warning "Unable to create paycheques"
0 -
@Karyn_Carracher This message is indicating you are trying to create a Paycheque of $ 0 value. Review the Payroll Items on your Pays & either remove or amend those with no value.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
0 -
Hi Shaz
I removed the paycheque with the $0 value and then attempted to create payment but continued to receive errors. I have now gone back and clicked in to every transaction and then closed and saved and this appears to have fixed the problem.
Thank you for responding to my query - I truly appreciate it.
1 -
Thanks for this Shaz, it was helpful to me as well 😊
1
Categories
- All Categories
- 6.8K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 6K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.2K Reckon Payroll 🚀
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 18 📢 Reckon Payroll - Announcements
- 3.1K Reckon One
- 7 📢 Reckon One - Announcements
- 11 Reckon Invoices App
- 14 Reckon Insights
- 114 Reckon API
- 830 Payroll Premier
- 325 Point of Sale
- 1.9K Personal Plus and Home & Business
- 73 About Reckon Community