STP lodging error

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John Gibson
John Gibson Accredited Partner Posts: 47 Accredited Partner Accredited Partner
in Accounts Hosted

A client has been successfully lodging STP via Hosted up till 13/06/2021

Then on 20th June and 4 lodgments since then we get an error message (that the ATO cannot help us with - even though the message comes from the ATO. The pay on 13th June (successful) is EXACTLY the same as the pays on 20th and 27th - absolutely no changes to the two employee pays

Message:

The value specified for an item does not match the item type (Value = "",item type = String, uniqueID = http:www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the Minimum Length Value

Employee details are fully accurate, triple checked, and the client's second company employee STP lodgments are ALL successfully being

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Does anyone have a resolution?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Have you checked the company email address for typos or extra spaces

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi @John Gibson

    Check out the info in this linked comment from a related discussion -

    https://community.reckon.com/discussion/comment/20619438#Comment_20619438


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  • John Gibson
    John Gibson Accredited Partner Posts: 47 Accredited Partner Accredited Partner
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    Thank you everyone......much appreciated the information. I have advised the client to add the email address (was missing) and will remember this for the future!

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