Upgrade to Reckon Accounts 2021 fails and asks me to renew license

My Reckon is fully licensed & renewed. I upgraded to Reckon Accounts 2021 from 2019.

I have downloaded the new version, unzipped the file and ran setup.

When I click to run the newly installed Reckon Accounts 2021 it tells me that my Reckon license has expired.

I have the option to click yes to renew or update the license online ( and provides a Product Key and Installation Key).

I choose to update license over the Internet but it fails ( there is nothing wrong with Internet)

I then try to update it manually at enter the Product key and it fails

I have called Reckon Support on 4 occasions now and they have been most unhelpful!.

Geoff Rankin

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Let me do it for you. call me in the morning.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com