Cant enter a transaction

Zappy
Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner


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I cant enter a transaction. This is the error I am getting. Help!!!!

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Has it had multiple lines previously? It may be automatically prefilling previously-used lines also. Enter it as a Write Chq rather than directly into the register.

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Acctd4 the client won't do that. Hes old and its not what he is used to. Any other ideas?

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2021

    He may have to if it’s prefilling in the background 😳

    Add the Write Chq Icon to the Icon Bar so he can just click on that to enter it. (You may have to guide him for entry of the detail on it if it is multiple lines 😬)

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Yeah nah. Not going to happen. He would not cope. Its a pity the system doesn't work consistently. Oh well.