payroll issues after upgrading to 2021

ShelleyG
ShelleyG Member Posts: 62 Reckoner Reckoner
in Accounts Hosted

Since upgrading I am having the following issues with payroll.

3 of my longer term Super items are randomly not calculating. I have checked the set up of the payroll items. They were caluclating prior to the upgrade. Employee were existing prior to upgrade

1 longterm salaried staff member is creating an unclassed column with $0 in it. There doesnt appear to be anything incorrect on his pay cheques.

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    It’s not just in the beginning of the month before the 450 threshold is reached is it?

  • ShelleyG
    ShelleyG Member Posts: 62 Reckoner Reckoner

    unfortunatly no its not.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi @ShelleyG

    This sounds rather odd and we might need to get a technician to take a closer look into this one with you. Can you please give our tech support team a call on 1300 799 150 when you have a chance.

  • ShelleyG
    ShelleyG Member Posts: 62 Reckoner Reckoner

    thanks Rav I will when I have a moment.

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