Customer statement wont show as invoice has been marked as paid twice and balance is less than zero.
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Robyn Thomas
Member Posts: 10 ✭
If I unlink the payment, and mark it as paid a second time , the statement balance gets lass as the payments keep adding up.
How do i remove ALL payment off the same invoice?
How do i remove ALL payment off the same invoice?
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Comments
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find the unreconciled payments you have added and delete them0
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Thank you. Unreconcile and deleted one payment worked ok. Statement is now correct. Thanks0
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I have this same problem, it was linked to two receipts with the identical receipt number, I unlinked the receipts (after unreconciling the payment). But the invoice is still showing as paid even though there is no payment showing in the invoice. I have checked the receipts, they are definifetly deleted. I can't delete the invoice as its status is shown as paid.
Suggestions?
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