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STP Employee Income Statement not prepopulating in employee MyGov Account or prefill report ATO port
We have done the STP EOFY finalisation process for 2021FY for our client and all the employees details show as correct and agreeing when compared with payroll report in Reckon Hosted.
One employee's income statement is not prepopulating in their MyGov account and when looking at their prefill report from the ATO the information is not available there either.
Any suggestions on how to correct this issue / any ideas on what has happened here?
TFN, DOB, Name etc have all been double checked and agree
Thanks in anticipation