IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

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Not able to link bank feeds

Stevenking122Stevenking122 Member Posts: 2

My bank feed is set up and shows as active, but when I try to link to my cash GL account, I get an error message saying "your token is invalid/expired, please try again". Anyone know why this is?

Thanks,

Comments

  • RavRav Administrator Posts: 11,670 Community Manager

    Hi @Stevenking122

    Can I get you to try a couple of things

    • First, sign out of Reckon One and close your browser. Reopen it and log back in. Does the error message persist after this?
    • If you are using a Yodlee bank feed, can you please reauthenticate the feed by going into the Bank Feed Management window, you'll see a little 'key' icon next to the feed, click that and it will take you through the Yodlee set up to add your login details again to reauthorise the feed.

    Let me know how you get on.

  • Stevenking122Stevenking122 Member Posts: 2

    Hey Rav,


    I've tried the first one and unfortunately it didn't work. I've tried on another computer as well and still no luck.

    I don't believe we're using a Yodlee bank feed as I can't see the key icon. Only a link icon (that says not linked), a page icon for the form, and a delete option.


    Any other ideas?

    Thanks,

  • RavRav Administrator Posts: 11,670 Community Manager

    Hmmm ok, sorry to hear that didn't work. I think it might be best to give our support team a call so we can have a technician take a closer look into this with you and get you back up & running. When you have a chance, can you please give us a call on 1300 756 663

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