Bug on loading Personal Plus

Lynne Stone · October 2021

I have two sets of accounts on Personal Plus. For the past year I have been having trouble. If i am using my main file when I close down, Reckon loads as expected. If I have been using my secondary file when I close down the next time I load I am asked if I am new to Reckon or already a user. A small but very irritating glitch.

Rav · October 2021

Hi @Lynne Stone

I'd recommend checking out the info in the help guide linked below. In particular the point around the file name character length. Reducing it to less than 8 characters in length should get around the behaviour you're experiencing.

https://help.reckon.com/article/n15fstuokj-kba-2768-last-file-opened-does-not-open-when-personal-plus-launched-see-welcome-screen-repeatedly

Let me know how you get on.

Lynne Stone · October 2021

Bingo ..... it worked. Wouldn't it be helpful if changes like this were notified. I had been using the same file name for the past 16 years with no trouble. I will have to work on my telepathic powers for the next update!

Thanks for sorting it out.

Bug on loading Personal Plus

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