Your Reckon Accounts licence has expired

Only this is my expiration date is 16 Oct 2022, so unless I have lost all track of time I have the best part of 12 months left on my licence.

I have spent over an hour with 3 phone calls to an offshore support service - one of whom hung up on me. Then when it got too hard for the next one they said they would pass it to another department. In the end, they said they had NFI how to fix the problem & I now had to raise the issue here.

Every year there is some problem with the installation!

So what is the solution?

I have installed/uninstalled Reckon Accounts 2022 three times. The last support person on the phone had me download from https://downloads.reckon.com.au/ReckonAccountsPersonal2022.exe.

Maybe it is time I reported the issue to Consumer Affairs & the Ombudsman. This is totally frustrating.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert
    edited October 2021

    You could call me and let me sort it for you tomorrow.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Stephen_7060871
    Stephen_7060871 Member Posts: 11 ✭✭

    Thanks, Gerry - I definitely will call you.

    What state are you in so I don't get you out of bed?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    WA call me at 6.15am WA Time so i can call Reckon when they open.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Stephen_7060871
    Stephen_7060871 Member Posts: 11 ✭✭

    Ok thanks, Gerry - appreciate you taking the early call.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert

    Can you send me your customer ID to 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Stephen_7060871
    Stephen_7060871 Member Posts: 11 ✭✭

    Many thanks for your assistance Gerry - very much appreciated