CAN'T LOCATE FILE

JO-ANNE_7327707
JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star
in Accounts Hosted

HELP

I am trying to open my RAH file and it is not located on the Q drive.

Any suggestions how I can locate it.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Have you created sub-folders within your Q or B drives to save your files in/keep them organised?

    If so, have you searched within those folders?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star
    edited November 2021

    HI Rav

    I have checked all folders and it seems the qbw file is not in any of them, this is the error I am getting

    image.png


  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    The Accountant has just finalised taxes, is it possible they might have converted it to desktop?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    I have downloaded it to try and access it but it is now telling me I don't have the right permission to access the download.

    Does anyone have any ideas please, this is starting to give me the irrits!!!!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Its hard to make any determination on what is going on here so far. It might be worth having a conversation with your accountant to see what they may have done with the file during their use of it.

    As per the message in your screenshot, go through the 'Open or Restore Company' option under File and then look through the Q & B drive and any sub-folders within those drives.


    I have downloaded it to try and access it but it is now telling me I don't have the right permission to access the download.


    Does the above mean you found the file? What is the specific error message you're getting at this point?

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    Morning Rav

    Re the error and not being able to access it, I was going to install RAH again but didn't have the serial number handy, so stopped that process.

    I haven't been able to locate the file. I have looked in the Q drive and any of the sub files, I have also looked in the back up folder, and the current file isn't there.

    I thought maybe the Accountant may have downloaded it to the desktop to work on it, we have had a brief conversation with the Accountant's staff, but they weren't sure, so we are waiting to talk to the Accountant herself today.

    Question: if the accountant has downloaded it to the desktop, can she convert it back to RAH online?

    OR

    if the Accountant provides us with a copy of the file, can we restore it?

    thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    A file that is used in Hosted can only be opened or worked on offline in the Enterprise version of Reckon Accounts.

    Reckon Accounts Hosted is essentially Enterprise but in the cloud so provided that's what has happened here then yes you'll be able to open it directly back in Hosted. You'll just need to upload it into your Q drive first.

  • JO-ANNE_7327707
    JO-ANNE_7327707 Member Posts: 422 Reckon Star Reckon Star

    Thanks Rav

    I will wait until Accountant advises what they have done with the file

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