Invoice says paid but payment not allocated

Moxi
Moxi Member Posts: 2 ✭
in Reckon One

I have an invoice that says paid but still has a full outstanding balance. It shows up in invoices paid but doesn't show in reconciliation and there is no bank transaction for it. Was paid manually as 'received payment' on invoice as head office pays all branch invoices in 1 lump sum.


New to reckon one so simple instructions greatly appreciated

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  • Moxi
    Moxi Member Posts: 2 ✭

    Worked it out!!!!

    Went into Day to Day - Money In - received money and it was there so correctly allocated it. Invoice is now 0.00 and 'already paid' is red. Its also showing up in Bank/Book transactions and reconciliation.


    It would not allow 'received payment' on invoice itself


    Hope this might help others 😊

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