Re: Quicken Personal Plus 2010 (NZ) - Not Opening

shirly
shirly Member Posts: 1

Hi there,

Almost a year ago, I successfully transferred my Quicken 2010 from my old pc to the new one and have been using it with no issues until today...now it wont open and the message box reads:

"This does not appear to be the same computer that your copy of Quicken was originally installed on. You will need to contact Quicken to update your licence details.

Your licence permits you to one installation of Quicken only. You may purchase additional copies from Quicken.

Do you want to do that now?

Yes or No"

Customer service cannot help as they do not support this software any more, so I am hoping that someone in the community can help me solve this issue.

There were some software/driver updates done on my pc, between yesterday when Quicken was working fine and today when it is not, but I wouldn't have a clue if that has caused this problem or not?

Any help would be greatly appreciated.

Many thanks

Kim

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 1,934 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited November 2021

    @GerryWinter works with the Personal range so may be able to help ? 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

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    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • GerryWinter
    GerryWinter Accredited Partner Posts: 909 Personal Range Expert Personal Range Expert

    Feel free to contact me and i will try as sort this for you.

    Gerry 0418907140 

    [email protected]