Reckon Personal Plus 2022 installation

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kck
kck Member Posts: 3 ✭
in Personal Plus and Home & Business

I am installing Personal Plus 2022 onto a new laptop. The program will not open when the icon on the desktop is clicked. I have uninstalled and reinstalled the program. The problem occurs. Any suggestions for this program to open?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Open the Task Manager and check if there are any application processes running for the software already. If so, select it and click on 'End Task'. Alternatively, shut down/restart your PC and confirm if the same behaviour persists after.


    Did the install process go through normally ie. did you experience any issues or hiccups during the install?

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  • kck
    kck Member Posts: 3 ✭
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    No issues during the 3 times I have tried installing the program. No applications running when Task Manager is checked.

    Shall try shutting down and restarting PC and reinstalling.

  • pgh
    pgh Member Posts: 1 ✭
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    The program has installed ok.

    I cannot open or load my old files from my previous version.

    Please advise how to fix the problem?

    Regards,

    Peter Hanson

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
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    Call me and i will assist you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • kck
    kck Member Posts: 3 ✭
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    https://community.reckon.com/discussion/comment/20625901#Comment_20625901

    Thanks Gerry for your offer of assistance. I am finally up and running again.

  • 847215
    847215 Member Posts: 2 ✭
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    I have a different problem with the upgrade to Personal Plus 2022, where I usually backup it has gone.

    I don't know how to setup the backup,

    Thanks

    Sharon

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
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    call me and we will sort it.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 847215
    847215 Member Posts: 2 ✭
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    What time is good to call you

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
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    now is ok 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • John_S
    John_S Member Posts: 4 ✭
    edited January 2022
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    Post installation opening issue. I am posting here since it appears related. When launching Reckon Accounts Personal Plus 2022 the Icon for Reckon Personal 2022 appeared and nothing else. In Task Manager it indicated as a 32 bit version.

    I reinstalled and got into one session and then it froze when I clicked on the budget menu. It did not appear on Task Manager and I had to close it by shutting down PC. Now re-opened and the frozen Reckon Icon is back.

  • Karen_10862853
    Karen_10862853 Member Posts: 1 ✭
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    thanks for the article. All I am trying to achieve is to reinstall RECKON ACCOUNTS PERSONAL PLUS 2022. I have had problems and one option is to reinstall. However, I have uninstalled everything that reckon has on my machine, as it states that the new version will not reinstall until previous versions are taken off.

    If I have taken the previous and existing file off, why will it not reinstall. Is there a location not identified?

    It looks like excel is the way to go?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,225 Personal Range Expert Personal Range Expert
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    If you call me we can fix it usually, need to use revo uninstaller.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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