Abn and branch already registered

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Gavin
Gavin Member Posts: 4 ✭
edited January 3 in Reckon Payroll 🚀

I went to upgrade from stp to payroll app and the migration failed with this error. Can anyone help please

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  • Gavin
    Gavin Member Posts: 4 ✭
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    My ABN is 84078080967

  • swakhlu01 .
    swakhlu01 . Member Posts: 482 Payroll App Expert Payroll App Expert
    edited January 2022
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    This info might help -

    https://help.reckon.com/article/dhm0f2as4l-payroll-migration-faqs#abn_branch_is_already_registered

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Hi Gavin,

    When I take a look at the registration for that ABN it looks to me that the migration has gone through successfully yesterday.

    If you close the app in full ie. swipe it away from any other running apps on your phone and then reopen it & login does it take you into the account?

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  • Gavin
    Gavin Member Posts: 4 ✭
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    Thank you for getting back to me. Yes, I've checked it and it is working. Funny that I tried the upgrade twice yesterday and both times it came up with that same error message, but not to worry, all is good now. Cheers.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Awesome, thanks for letting me know.

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