Cant get in to Hosted NZ 2022

Zappy
Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
in Accounts Hosted

Every time I log in to hsoted NZ it launches 2021. I need to get in to hosted 2022

I have tried a different browser. I have also flushed the cache

Rav, is something broken?


Can ANYONE help me


Please and thank you

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2022

    Are you closing out of Hosted using File > Exit and then waiting for the browser tab to close itself ?

    I’d also then check the Logoff Remote Sessions also & then clear the browser cache.

    After that, you should be able to use the button to launch the right version. 

    Apparently, the issue should only occur if the Hosted window is closed by clicking the x to close the browser tab.

    Shaz Hughes.png

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  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Apparently that isn't correct Shaz. I NEVER use the x button. It's fuxed anyway. I shut the laptop down and disconnected the internet. When I started up again I switched browsers and profiles and I was able to launch Hosted NZ 2022. Thanks for your response.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    @Zappy

    Hi Kev

    There's a guide for this situation which I'll link below -

    https://help.reckon.com/article/u41raohmjg-during-the-reckon-hosted-upgrade-process-the-incorrect-version-opens-when-i-click-on-the-launch-button


  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Nice work Rav.

    Go and enjoy the long weekend

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