missing entries

Sandy Ralph
Sandy Ralph Member Posts: 9 Reckoner Reckoner
edited May 2022 in Accounts Hosted

balance is correct but no entries there

Comments

  • Bruce
    Bruce Member Posts: 447 Professional Partner Professional Partner

    @Sandy Ralph if you are looking for assistance from this forum, you will need to provide a lot more information than above.

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    You'll need to provide a little more detail .... balance for what ? what type of entries ?

  • Sandy Ralph
    Sandy Ralph Member Posts: 9 Reckoner Reckoner

    i am not sure how to explain

  • Sandy Ralph
    Sandy Ralph Member Posts: 9 Reckoner Reckoner

    i was entering payments that i had made and then went into a reconciliation and when i returned all the payments i had entered were not the register balance had changed

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    You've posted this question in another thread so I've replied on that one also ...

    It sounds like your payment dates may have been entered incorrectly so they're not showing in the expected date range.

    Do a search for them under Find (under the Edit dropdown menu along top toolbar) by selecting Payment for the Transaction Type filter & using any other known filters eg Amount, Name (eg Customer)

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