Emailing statement has frozen

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Glenda_7846464
Glenda_7846464 Member Posts: 29 ✭✭
in Accounts Hosted

I cannot cancel an email which has frozen. I have logged out but when I log back in the screen is still frozen. I have also tried the alt Page Up and that doesn't work either.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
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    Hi Glenda,

    Try Alt+Page Down just a quick check but if not please close the file and then head into the Hosted control panel and end the active session. Then logout again and close your browser.

    Log back in after a couple of minutes and see if that works for you.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    This happened to me yesterday with sending payslips, I had to force close the browser then log back in and go to control panel and Log off remote sessions before opening the file

  • Glenda_7846464
    Glenda_7846464 Member Posts: 29 ✭✭
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    I logged out of the session and that worked. Thanks so much.

  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    I was using Mozilla Firefox

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