Emailing statement has frozen

Glenda_7846464
Glenda_7846464 Member Posts: 63 Reckoner Reckoner
in Accounts Hosted

I cannot cancel an email which has frozen. I have logged out but when I log back in the screen is still frozen. I have also tried the alt Page Up and that doesn't work either.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Glenda,

    Try Alt+Page Down just a quick check but if not please close the file and then head into the Hosted control panel and end the active session. Then logout again and close your browser.

    Log back in after a couple of minutes and see if that works for you.

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    This happened to me yesterday with sending payslips, I had to force close the browser then log back in and go to control panel and Log off remote sessions before opening the file

  • Glenda_7846464
    Glenda_7846464 Member Posts: 63 Reckoner Reckoner

    I logged out of the session and that worked. Thanks so much.

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    Ah stop using Chrome. It's a memory hog. Use Edge. Or Brave

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    I was using Mozilla Firefox

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